Assistant Manager, Customer Analytics Pune, India

Are you ready to join a team in a global company where your primary focus is to deliver analytical related services and products to our internal customers, you will provide thought leadership on creating solutions? Would you like to be a part of great work happening in Western Union? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as Assistant Manager, Customer Analytics.

Western Union powers your pursuit.

In this unique global role, you will work within customer analytics team carrying below responsibilities :

Role Responsibilities

• Develop a deep understanding of the key metrics for our business and build common business intelligence platforms for internal data consumption.
• Work closely with various teams to perform all analytical support needed to improve effectiveness of customer acquisition, cross-sell, up-sell, and retention initiatives.
• Developing appropriate programming code and/or works with other developers and database administrators to prepare appropriate data tables for analysis.
• Analyses, models, validates data for standard and ad hoc requests.
• Responsible for supporting the set-up and execution of valid measurement plans based on Design of Experiment methodologies.

Role Requirements

• A bachelors degree in engineering, Business, Mathematics, or Statistics and 5+ years of experience in a data analytics role.
• Hands on experience querying databases (SQL) and advanced knowledge of MS Excel.
• Advantageous to have proficiency in visualization tools like PowerBI/Tableau.
• Experience in programming using Python is desired.
• Good communication and analytical skills are both important for this role.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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