Associate, AML Compliance Quezon City, Philippines

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then its time to join Western Union as an Associate, AML Compliance.

Western Union powers your pursuit.

Responsibilities:

• Responsible for providing technical support for Customers, Agents and/or Service Associates performing complex duties with a high level of technical/business knowledge.
• Ensures excellent customer experience.
• Delivers high quality and productivity results that meet identified SLA targets.
• Continuously enhances knowledge about Western Unions AML programs.
• Work is likely to be a mix of both on-line and off-line duties and will be specific to one of the following functions: GSI Government Sanctions Interdiction - responsible for providing support on AML compliance programs, working with stopped payments and making decisions following AML procedures. Day-to-day work relates to transaction management, information verification, conducting investigations and servicing inquiries received over the phone or email.
• Assess the AML knowledge when managing transactions and make accurate decisions, communicating to consumers, Agents and/or Service Associates.
• CCB - Courtesy Call Back - responsible for preventing fraud and protecting WU brand by educating customers and raising their awareness.
• Performs inbound and outbound phone interviews with customers, educating and raising awareness about consumer fraud.
• Performs due diligence checks to help protect the customer and company.
• Agent Victim Fraud (AVF) - this position works with Agent and Customer inquiries.
• Utilizes all available tools and analyses relevant information in order to identify if fraud was committed against a WU location.
• Secures the location to prevent loss by applying specific tools.
• Interviews WU Agents, documents fraud incidents and prepares a detailed report for WU partners and stakeholders. WU.com responsible for identification of WU online and prepaid consumers.
• Ensure that KYC checks and other functional responsibilities are performed according to WU and WUIB policies and operating instructions.
• Perform checks on users of online services; KYC and PEP - Political Exposed Person checks on prepaid card holders.
• Open and maintain consumer data files, including identification documents.
• Deliver customer support in relation to identification process by handling the information inquiries and handling complaints.
• KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers.
• Performs investigation on customers transactional history, interviews customers over the phone/e-mail or other off-line applications, and makes a decision whether Western Union services can be used further.
• Performs transactional history analysis, due diligence and AML Compliance interviews in order to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.

Requirements:

• High school degree required, college degree is a plus.
• Strong English language skills are mandatory.
• Strong verbal, written and listening skills.
• Analytical, reactive and attentive to detail.
• Ability to multi-task and to work independently.
• Job may require shift work.
• 4-6 weeks training is required.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with free unlimited dependents from day 1 of employment
• Performance incentive program / Performance Bonus
• Unique incentive program
• Hybrid working arrangement

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employees working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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