3 days old

Customer Technical Specialist IV

Washington, DC 20004
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Responsibilities

The Intelligence Group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence Group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.

Peraton is looking for a Customer Technical Specialist III to provide critical Help Desk and Direct Customer support for the White House Support Staff to ensure communication and collaboration for a variety of missions for worldwide users through the deployment of computer, telephony and voice/video and data networks. This position is a critical role on a high profile, dynamic team with job responsibilities for this position including but not limited to the following:

  • Documents and defines application and/or system requirements and priorities with customer and ensures that day-to-day project requirements are met
  • Develops application and/or system and programming specifications
  • Designs solutions based on business needs and technical considerations
  • Documents meeting minutes
  • Researches and resolves application production problems
  • Conducts complex documentation and user requirement/needs analysis
  • Studies customer environment by analyzing job tasks, organizational structure and user requirements to propose system-wide solution

Qualifications

  • TS/SCI clearance
  • Bachelors Degree and 8 to 10 yrs. experience with 1 to 3 yrs. experience with direct Help Desk and Direct Customer Support
  • Experience with application and/or systems requirements and systems analysis

About Peraton

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, Peraton abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2021-05-12 Expires: 2021-06-11

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Customer Technical Specialist IV

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