Digital Banking Analyst, Payments Vilnius, Lithuania

Are you ready to join Digital Payments team in a global company that customers depend on to help with their disputed card transactions and maintain positive account balance? Are you energized by working with others to tackle problems and improve processes? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as an Digital Banking Analyst, Payments.

Western Union powers your pursuit

In this position you will be responsible for handling Card disputes and collections process for our new product WU Digital Bank. This includes setting up new processes and optimizing existing ones, collaborating with various departments and ensuring SLAs are met. You will also be taking on WU.com Loss Management responsibilities.

Role Responsibilities

• Develops, as needed, the appropriate processes, procedures, and metrics to measure the quality and effectiveness of Global Operations.
• Managing WU Digital banking Card disputes and collections process.
• Build the necessary relationships with process owners, including vendor sites, ROC leadership, training, quality assurance and metrics teams.
• Demonstrating partnership with other digital departments such as payment exceptions, Compliance, and any others to support customer enquiries or issues.
• The position also acts as a subject matter expert in assuring that the team provides outstanding customer service that is in the best balance of business and customer needs.
• Supports Manager building the strategy and improving internal processes.

Role Requirements

• At least 1-2 year working experience within digital payments and/or cards related areas.
• Understanding of operations, Card dispute management & collections processes within financial services industry.
• Experience with process enhancements and/or process automation.
• Excellent analytical, critical thinking and problem-solving skills with attention to details and the ability to effectively communication between business and information technology teams.
• Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
• Good knowledge of MS Excel.
• Experience with VISA dispute resolution process and tool (VROL) would be considered a big plus.
• Experience in writing database queries is a plus. Ability to produce datasets and reports for analysis and MS Office proficiency.
• Bachelors degree in finance, business administration or equivalent skills are required.
• Fluency in English with outstanding verbal, writing, and listening skills (B2+).

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional

aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a

great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1617-2858 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your
location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your Lithuania specific benefits include:

• Work from abroad possibility
• Extra days off
• Volunteering activities
• Discounts and special offers
• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK3