19 days old

Digital Banking, UI/UX Design and Experience Lead

Madrid, Comunidad de Madrid 28014
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Digital Banking, UI/UX Design and Experience Lead Madrid, Spain

Are you a true advocate of user-centered design and an entrepreneur at heart? Do you have the skills to lead the implementation of a sustainable and modular design framework across our world-class customer ecosystem, currently being built to offer personalized financial opportunities that improve people's lives and help them achieve their aspirations? If so, why not consider joining Western Unions new Digital Banking hub.

Western Union powers your pursuit.

As the UI/UX Design and Experience Lead, you will lead the design of user-centered digital banking experiences across web and mobile platforms, including the development and evolution of the design system, style guides, and design patterns to ensure consistency in user experience. You will lead the vision, culture, and strategic direction of the design function and recruit, nurture, and retain a team of talented product designers and experienced experts.

Role Responsibilities

  • Be a subject matter expert for UI/UX topics and methods such as responsive design, user research or prototyping, support across projects, train design colleagues and advise internal stakeholders.

  • Be the responsible lead for the definition and implementation of a framework for sustainable and modular application design and customer experience

  • Guarantee a consistent user experience by obeying and developing local and global style guides.

  • Research in an ongoing development process to validate the design decision and constantly improve the customer experience.

  • Ensure an independent conception and specification of user experience designs while paying attention to business requirements and technical feasibility.

  • Optimize the user experience and usability continuously and initiate testing such as user research, A/B tests, eye tracking, or benchmarking.

  • Collaboration with multiple product areas across Western Union: product management, front-end engineering, integration, as well as with stakeholders

Role Requirements

  • A degree in UI/UX Design, Computer Science, Interactive Media, or a related field is preferred.

  • Solid practical experience in digital product design, and UI/UX design with a focus on digital platforms.

  • High level of expertise in the areas of web and app conception and design, user experience, information architecture, and technical feasibility.

  • Strong skills in design activities from inception, ideation & discovery to design, prototyping (Sketch, Figma, InVision or similar), and usability testing, as well as in evaluating and analyzing post-launch data to improve a product offering.

  • Expertise in current and advanced UX research methodologies to stay up to date with the latest industry trends and best practices.

  • Experience in leading and mentoring a team of designers and working under lean and agile principles.

  • Entrepreneurial and customer-oriented attitude

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive agreat compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.


You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Spain-specific benefits include:

  • 25 days annual leave plus 10 public holidays

  • Comprehensive life & medical cover including dependents.

  • Contributory pension plan

  • Preventative Care Assistance program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.



  • Banking / Finance
Posted: 2023-03-11 Expires: 2023-04-29

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Digital Banking, UI/UX Design and Experience Lead

Western Union
Madrid, Comunidad de Madrid 28014

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