9 days old

HELP DESK TECHNICIAN

HealthcareSource
Minot, ND 58701
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  • POSITION SUMMARY
    • Provides tier one support for all customer service/Help Desk activities from end users, patients, and client inquiries. Has a solid background in Information Technology support and a good understanding of the data, systems, products and or requirements of a Help Desk team. Can provide solid technical solutions and customer service for the customer, via telephone, email or in person. Escalates issues/requests a needed to appropriate tier 2 support personnel and tracks status of high priority issues until resolved.
  • MINIMUM QUALIFICATIONS AND REQUIREMENTS
    • Licenses and Certifications Required
      • None
    • Educational Requirements
      • AA degree in Computer Science, Information Systems, or related field or equivalent work experience preferred.
    • Experience Requirements
      • 2-4 years of experience working as part of an IT Help Desk team or experience in a related field.
    • Special Skills or Training Requirements
      • ITSM software experience preferred.
      • Excellent written and oral communication skills; comfortable presenting ideas and concepts.
      • Ability to exhibit a high degree of patience for inexperienced computer users required.
      • Strong interpersonal, written and verbal communications skills.
      • Ability to provide a high level of customer service.
      • Must be detail oriented and able to multi-task.
      • Must be self-motivated and driven.
      • Ability to problem solve and learn quickly.
      • Demonstrate professionalism in communication and in the office environment.
      • Must be coachable and easily receive feedback
      • Must maintain excellent attendance.
      • Must have a positive attitude.
      • Ability to manage time and multiple tasks/priorities.
      • Adaptable and flexible.
      • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
      • Excellent project management skills.
Posted: 2021-01-07 Expires: 2021-02-06

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HELP DESK TECHNICIAN

HealthcareSource
Minot, ND 58701

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