1+ months

Loan Management Unit Relationship Manager

Buffalo, NY 14202
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At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.


With consultative guidance and mentoring provided by an experienced SCU officer/Team Leader together with assistance from internal and external counsel this position manages an integrated portfolio composed of small to mid-size middle market entities, entrepreneurs, professionals, equipment finance, private banking, apparel, commercial real estate, asset based lending, owned real estate and other owned assets located within the CMB, CRE, ISB, PB segments.  Many are bi-lateral, privately-held relationships generally located across North America.

Primary objective is to reduce the bank’s criticized assets through restructure, litigation and/or bankruptcy, while also counseling front office RM’s in bolstering the Bank’s position on slightly weakening counterparties. 


Impact on the Business

  • In concert w/input from LMU Head & Team Leader as well as LoB & CAU colleagues, focus on managing HBUS held, small to medium dollar exposures.  Also engaged in special projects to develop departmental and team knowledge as SME for particular sectors or products types.
  • Prepare updates for executive management while working with internal/outside counsel and workout professionals to affect the resolution of problem assets.  Serve as Global Relationship Manager for SME and Mid-Size MME HBUS-centric corporate restructurings.
  • Work in partnership with HSBC front line staff together with Team Lead to mitigate risk in deteriorating but acceptable credits with an aim toward providing guidance on restructuring into more acceptable terms.
  • When appropriate and with Team Leader guidance influence other institutions within bank & stakeholder groups to promote HSBC's strategy, working in both large group settings and one-on-one situations while recognizing that deals under LMU management may affect reputational risk and will significantly impact business unit performance.
  • Ensure that complete and in-depth reviews of financial and operating performance/risks are kept current for all assigned credits while recommending and/or rejecting proposed loan structures, conditions, etc, for directly managed & shadowed portfolio.
  • Foster early identification of deteriorating credits and drive appropriate action on potential and existing problem credits to protect HSBC’s interests.
  • Ensure operational and administrative credit-related routines and records are properly maintained; & outstanding credits are effectively administered/managed w/reports submitted timely and accurately for assigned portfolio.

Customers / Stakeholders

  • Key stakeholders are front business lines whose P&L is directly impacted by actions taken. 
  • Objective is to support established business plans while meeting Bank targets on credit quality, interest/fee income and customer service.
  • Monitor customer profitability and seek to optimize the balance between customer and Bank interests.
  • Manage implementation of approved strategies to ensure coordinated and consistent approaches in providing customers with workable solutions.

Leadership & Teamwork  

  • Develop skills necessary to manage an assigned portfolio of varied debt and commercial product situations.
  • Work with a team of on & offshore recovery officers to resolve problem assets while managing the credit & ratings analysis processes on a directly managed portfolio.  Negotiate w/borrowers, sponsors and other lenders while promoting creative restructuring solutions. 
  • Support Group's ongoing system’s development (such as CARM).  Understand and comply with IFRS9 & CECL as well as OCC/SNC processes and other regulatory requirements that affect Customer Risk Ratings; Loss Given Default, Facility Grading and Impairment Reserve methodology/decision making.
  • Promote and cultivate an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control  

  • Implement strategies for assigned portfolio to achieve objectives and maximize contribution to economic profit while minimizing sustained losses.
  • Adhere to HBUS & Group Policies and Procedures to ensure compliance with booking, accounting, operational control, risk analysis, environmental policy, SEC requirements for customers and strategies in credits, documentation, credit administration and all regulatory requirements of each asset managed
  • Complete other responsibilities, as assigned.

Role Context 

  • Position directly handles a portfolio of SME and Mid-Size Category A/B exposures assigned to the Loan Management Unit for direct or co-management. 
  • Requires a candidate who can multi task, be a team player with good interpersonal skills, however, one who uses sound judgement, has good negotiation, communication, persuasion, decision making and credit skills in evaluating risk inherent in each loan and formulating a strategy to maximize value for the Bank
  • Position has responsibility for a wide range of client types and a variety of commercial banking products for portfolios which are subject to scrutiny by regulators, internal review teams, attorneys and accountants.
  • Position is directly responsible for a diverse portfolio of troubled credit/product situations.
  • Constant contact with Front Line business units, Markets Risk, Credit Risk, Reporting, Finance, Credit Approval and internal counsel.
  • Travel domestically may be required.

Management of Risk 

  • Ensure compliance with operational risk controls in accordance with HSBC and regulatory standards/policies; while optimizing relations with regulators by addressing any issues efficiently & effectively.

Observation of Internal Controls 

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Posted: 2021-12-16 Expires: 2022-02-17

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Loan Management Unit Relationship Manager

Buffalo, NY 14202

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