30 days old

Manager, Network VoIP (Req 826)

Reliance Steel and Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 (Req 826)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The VoIP Manager is an integral member of the Reliance Technology Solutions (RTS) management team and is responsible for the leadership and delivery of effective VOIP related solutions.

In this role, the VoIP Manager is required to partner with Enterprise Architecture and other stakeholders to develop and implement strategies, technology roadmaps, standards, processes and services for the assigned area of responsibility, ensuring that we stay abreast of new and emerging technologies and are well positioned to meet current and future customer demand.
The VoIP Manager will lead and motivate a team of VoIP Engineers focused on the design, delivery and support of VoIP related technologies.
To be successful in this role, the VoIP Manager must build and maintain strong partnerships across the organization and work to ensure that day-to-day activities are performed in compliance with internal processes, architectures and standards.


  • Lead, coach and mentor a team of VoIP Engineers. Model and coach on expected behaviors that are consistent with the RTS Operating Norms.
  • Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration and excellent service delivery.
  • Deliver VoIP solutions that meet business goals and operational requirements on time and within budget.
  • Collaborate with Enterprise Architecture and other stakeholders to design, communicate and implement strategies, technology roadmaps, standards, processes and services for the RTS VoIP Infrastructure.
  • Develop and manage VoIP configuration standards to ensure that security, audit and regulatory compliance requirements are met.
  • Provide Capacity Planning and Performance Management for the VoIP environments
  • Establish metrics and measurements to monitor and demonstrate the health of the assigned areas of responsibility
  • Stay abreast of new and emerging technologies and processes in the assigned areas of responsibility. Recommend and apply technologies and processes to continually improve our services
  • Work closely with Procurement to foster healthy supplier relationships, manage contracts and to establish product performance usage metrics for monitoring vendor service levels and expectations
  • Lead the triage of escalated, complex problems as needed to ensure restoration or quality of service
  • Lead the design and global standardization of our VoIP environment to accommodate expansion and integration of additional Reliance companies into our environment
  • Develop, sustain and demonstrate domain expertise. Stay current with changing business priorities and re-align project work/resources as appropriate
  • Monitor customer support for assigned product areas, ensuring that reported problems are prioritized and addressed in a timely manner.
  • Build and maintain strong and strategic partnerships across the Reliance Family of Companies, Corporate, and within RTS
  • Comply with all internal and external policies and procedures including the Architecture Standards, Security, Project Management Methodology, Software Development Lifecycle, Change Management, Procurement and Finance, proposing improvements where applicable
  • Apply extensive knowledge of Infrastructure domain and broad knowledge of other domains to create architectural mechanisms that support standards and address concerns that may impact the enterprise
  • Analyze the current VoIP architecture to identify weaknesses and develop opportunities for improvements
  • Participating and providing leadership within infrastructure domain expertise and broader knowledge of other domains or for medium to high complexity projects in implementing solutions and ensuring design is consistent and well integrated with existing conceptual, logical and physical architectures


  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested

Leadership – Motivates others, accepts responsibility; Influences decisions across multiple stakeholders; develops trust and credibility; expects honest and ethical behavior of self and others.     
Able to:

  • Lead by example
  • Promote organizational mission and goals, and demonstrates the way to achieve them 
  • Empower others by sharing responsibility and information 
  • Inspire, motivate and guide others toward goal accomplishment   
  • Consistently use positive language to inspire others, creating an open and energetic environment
  • Seen as objective and professional, dealing with issues firmly and fairly 

Team Building -Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork.          
Able to: 

  • Bring individuals together to effectively work towards solving a problem or achieving a goal
  • Effectively develop and sustain a high level of team member commitment and "ownership" for decisions and results by team members
  • Convey confidence in self and team; builds pride in the team and inspires team members to perform at their full potential
  • Actively involve team members in decision making, gives the team credit for successes as well as responsibility for failures
  • Create an environment where team members accept differences in approaches; values opinions of others and acts to promote the success of the entire team  

People Management - Effectively recruits, develops, utilizes, evaluates, and rewards employees.        
Able to:

  • Model and coach behaviors consistent with RTS operating norms
  • Lead, coach, mentor and trains staff
  • Plan, distribute, coordinate, and monitor work assignments
  • Provide timely guidance, feedback, and set clear expectations.  
  • Evaluate work performance and provide constructive feedback to others
  • Ensure that staff is appropriately selected, utilized, and developed
  • Treat staff in a fair and equitable manner  
  • Deal appropriately with employee issues and problems         
  • Foster an environment where culturally diverse teams thrive, cooperate and achieve goals   
  • Treat people as the organization's most valuable asset    

Strategic Minded – Defines and delivers strategy for area of responsibility taking into account the overall organization's strategy.
Able to:

  • Assist in the development and implementation of strategies and roadmaps to address key issues and achieve goals and objectives 
  • Use feedback, seek and evaluate alternatives, solicits broad input, solutions oriented

Business Acumen – Awareness of business processes, issues and outcomes and how it impacts the organization and the customer.           
Able to:

  • Understand business fundamentals and how their own area fits relative to the bottom-line
  • Align the direction, products, services, and performance to meet the varied needs of Reliance
  • Understand and factor business fundamentals into decision making                                                                                                                                        
  • Demonstrate broad understanding of and appropriately apply good financial management practices    
  • Develop an understanding of Reliance's business and is able to articulate the types of products, processing and services provided by the Reliance Family of Companies                                                                               
  • Functional / Technical Expertise - Possesses required functional and technical skills to do the job at a high level of accomplishment.   

Able to:    

  • Demonstrate active interest and ability to enhance and apply new functional skills
  • Solve complex problems using functional / technical / professional expertise
  • Demonstrate in-depth understanding of one's field and continuously searches out best practices

Partnering/Networking – Develops, maintains, and strengthens partnerships with others inside and outside the organization.
Able to:

  • Proactively seek and build mutually beneficial relationships with others both internally and externally
  • Understand how each person adds value to the partnership
  • Be respected by others within the organization as someone how can influence and reach agreement in challenging situations
  • Develop networks and build alliances
  • Participate in cross-functional activities to achieve organizational objectives

Managing Change - Embrace and champion change, adapting to and helping others through the change process.
Able to:

  • Adjust rapidly to new situations 
  • Adapt to and help staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles  
  • Maintain focus, intensity, and persistence, even in adverse, evolving, or ambiguous situations                                  
  • Be flexible, open, and receptive to new ideas and approaches   
  • Explain the driver for change and communicates a sense of urgency regarding the need to change 
  • Actively involve others in the change process; solicits input ahead of time and assists others in seeing how changes will affect them
  • Understand the impact of change and its effect on the ecosystem

Results Focused - Knowing what outcomes are required and focusing self and team members on delivering the results.
Able to:

  • Ensure project goals are met or exceeded within deadlines, scope, budget, and resource requirements
  • Foresee scope changes and gaps and responds
  • Manage resource allocations on multiple projects and stay within budget and timeline
  • Provide accurate project effort estimates
  • Quantify project resource requirements
  • Measure and communicates proposed project benefits  
  • Maintain and articulates a focus on results as a key driver for activity  
  • Be enthusiastic, ambitious, determined, and confident to challenge, ensuring high levels of personal and service achievement                            
  • Have stamina and willpower to deliver results 
  • Recognizes and celebrates success

Knowledge Management - Ensures that the right information is provided to the right people at the right time to make the right decisions.   
Able to:

  • Encourage knowledge exchange                         
  • Create a work environment that encourages creative thinking and innovation    
  • Encourage staff to be open to developing new insights into situations and applying innovative solutions
  • Foster originality, flexibility, open exchange of ideas and reasonable risk-taking                                                                                                       

Conflict Management - Manages and resolves conflicts and disagreements in a positive and constructive manner in order to minimize adverse impact.
Able to:

  • Identify and takes steps to prevent potential situations that could result in inappropriate confrontations                                                                                                                                                                         
  • Establish a clear and compelling rationale for resolving the conflict
  • Collect information from relevant sources to understand the conflict                                                                                                                                                            
  • Objectively view the conflict from all sides                                                                                     
  • Stay focused on resolving the conflict and avoids personal issues and attacks   
  • Present and seek potential solutions or positive courses of action 
  • Take positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship                                                                                                                                                    

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:

  • Anticipate problems and is proactive in addressing them                              
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each  
  • Provide innovative and creative solutions  

Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Able to:

  • Establish criteria and/or work procedures to achieve a high level of quality, productivity, or service
  • Dedicate required time and energy to assignments or tasks to ensure that no aspect of the work is neglected                                                                                                                                          
  • Overcome obstacles to completing tasks or assignments
  • Accept responsibility for outcomes (positive or negative) of one's own work and that of their team                                                                                                                                                      
  • Admit mistakes and refocuses efforts when appropriate
  • Provide encouragement and support to others in accepting responsibility; does not accept others' denial of responsibility without questioning                                                                                                                                                                                                                    
  • Promote established policies and procedures
  • Create high levels of commitment and buy-in for results; holds others accountable for achieving the results 

Communication - Ability to communicate effectively across all levels.  
Able to:

  • Express oneself clearly in conversations and interactions with others                                                                                                                                                          
  • Express oneself clearly in business writing                                                                                                                                                                                                
  • Plan and delivers oral and written communications that make an impact and persuade their intended audiences
  • Have a candid and direct conversation with others
  • Listen empathically to understand the needs and concerns of others before stating one's own opinion

Customer Focus - Ability to develop and maintain strong relationships with customers by listening to the customer, understanding and responding to their needs.
Able to:

  • Treat customers with courtesy, responding to requests in a timely manner, seeks feedback from customers to monitor satisfaction
  • Consider both short and long-term interests of the customer in making service decisions
  • Proactively identify and prioritizes customer needs
  • Create strategies and process to help with serving customers more effectively
  • Model, lead, train and motivate multiple levels of personnel to be excellent in customer service                                               
  • Develop and maintain customer relationships; builds trust and credibility                                               
  • Deliver high quality products and services                                                                                                   
  • Committed to continuous improvement                                                                                                           
  • Actively and frequently seeks feedback from customers to identify ways to continuously improve customer service
  • Adept at defusing highly-charged situations while remaining calm and respectful
  • Establish highly effective relationships of trust and collaboration with customers
  • Work to eliminate barriers that interfere with providing outstanding customer service
  • Foster a customer-focused climate by constantly challenging peers and direct reports to “think like a customer”   

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.      
Able to:

  • Make decisions in difficult or ambiguous situations                                                                                                                                                       
  • Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made      
  • Consider the impact of decisions made before taking action
  • Use a factual approach to decision making by systematically collecting valid and reliable data
  • Propose options and viable solutions when faced with problems

Consultant - Able to provide extensive business and technical guidance.
      Able to:

  • Collaborate with technology and application owners to manage the Lifecycle of assets in the IT portfolio within domain expertise with broader knowledge of other domains                                                                                                                                                                                        
  • Collaborate with various RTS departments to evaluate designs and identify potential gaps or weaknesses early so they can be addressed within domain expertise integrating broader knowledge of other domains for medium to high complexity projects                                                           
  • Translate business needs into Architecture requirements using domain expertise and broader knowledge of other domains for medium to high complexity projects
  • Participate and provides leadership within domain expertise and broader knowledge of other domains for medium to high complexity projects in implementing systems and ensuring design is consistent and well integrated with existing conceptual, logical and physical architectures


Required Skills:

  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience in a related field required
  • 6+ years' experience working within VoIP environments required
  • 3+ years of experience leading teams in a large enterprise environment required
  • 6+ years of experience conceiving, architecting, engineering, and administering technology in a distributed environment required
  • Solid understanding of IP-based network architecture, VoIP, SIP Trunking, collaboration, and contemporary virtualization technologies
  • Experience in implementing quality guidelines, standards and procedures
  • Experience defining strategy and developing roadmaps for VoIP and collaboration.
  • Strong verbal, written and presentation skills; must have the ability to convey complex information to a broad audience
  • Experience managing geographically-dispersed teams, with ability to hire, lead, develop and retain top talent
  • A team player with integrity, passion, initiative, and leadership ability
  • Self-starter with an ability to work independently under minimal supervision
  • Highly organized, multi-tasking capabilities, and commitment to detail
  • High degree of initiative and professionalism
  • Basic knowledge of financial models and budgeting and having the ability to estimate the financial impact of technical architecture alternatives
  • Strong Microsoft Excel, Word, and PowerPoint skills
Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.com to request an accommodation.
Posted: 2020-12-21 Expires: 2021-01-20

Featured Job

Featured Employer

Share this job:

Manager, Network VoIP (Req 826)

Reliance Steel and Aluminum Co.
Cypress, California 90630

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast