26 days old

Manager, User Research

Discovery Inc
Bellevue, WA 98004
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  • Job Code
    125396551
Discovery Inc

Location: Bellevue, Washington, United States, 98004
Req ID: 284

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company's mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

About Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and 50 languages, Discovery reaches viewers on all screens and services, from free-to-air and pay-TV channels, to digital products and streaming services, to social and mobile-first content and formats. Discovery delivers over 8,000 hours of original programming each year.

About Us

Discovery's Digital group is a well-funded start-up within Discovery Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain, but improve the lives of our customers.

Position Summary

We are hiring a Sr Manager, User Research to support the Digital and Direct-to-Consumer business for Magnolia, a joint venture partnership between Discovery, Inc. and Chip and Jo Gaines. This Sr Manager, User Research will help shape the strategy of our User Experience research practice and will contribute to bringing customer insights into every phase of the product development process, ensuring we have the customer data and insights we need to design and build experiences that delight users. This position will work directly with our product design, product management and content teams and our users to better understand user interactions and behaviors across mobile, tablets, web, connected TVs, voice and other emerging technologies. As the Sr Manager, User Research you will combine the inspiration of the Magnolia brand with a data-driven approach to help bring to life compelling experiences that delight Magnolia fans and increase engagement.

Responsibilities

Develop a deep understanding of our user research vision and roadmap, execute research priorities and contribute to delivering compelling product experiences to fans of Magnolia.

Collaborate across teams and functions to communicate results and recommendations and advocate on behalf of our customers - including product, design, engineering, data science, content and marketing leaders.

Work closely with design and product management teams to execute research opportunities in a fast-paced, rapidly changing environment.

Create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective.

Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.

Follow up with advocacy to build empathy for our users throughout the organization.

Build and maintain research plans and help build shared understanding around research priorities.

Help identify the best method or mix of methods based on research questions, timeline and resourcing.

Drive best practices and identify enhancements to our user research and testing processes and methodologies.

An ideal candidate will be excited about the Magnolia brand and what Chip and Jo Gaines's vision can deliver for customers. They will have a successful track record of user experience research and proven experience leading customer-facing projects and bring relevant insights in technology. They will be a creative problem-solver with insatiable curiosity that teams love to work with because they inspire their team members. They build trust with people from all areas of the business and have a proven track record of delivering research insights informing products that customers love. They take end-to-end ownership and consistently deliver results in a fast-paced environment.

Requirements

Basic Qualifications

5+ years conducting user research and testing in a software development setting

A strong portfolio demonstrating past work experience and deliverables in user experience research and testing (e.g. study plans, reports, presentations and data visualizations)

End-to-end experience with all aspects of user research (i.e. study design, recruiting, moderation, analysis, reporting)

Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.

BS degree in Human Factors, Human Centered Design, Cognitive Psychology, Cognitive Science or similar

Must have the legal right to work in the United States

Preferred Qualifications

Excellent understanding of the software, design and product development cycle

Experience working in a software development environment within a highly entrepreneurial environment

Strong communication and storytelling skills with an ability to convey complex concepts clearly and persuasively across different audiences

Great organizational skills with an ability to balance multiple priorities and consistently deliver results

Adept at working cross functionally across teams including product, product design and engineering

Ability to understand, analyze and interpret complicated data

Passion for translating data into actionable insights to improve the customer experience

Ability to manage ambiguity, work autonomously, and multi-task in an agile and fast-paced environment

Team player and relationship builder

Experience in multimodal systems design research

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law
Pay Transparency Policy Statement
California Job Applicant Privacy Policy

If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com.



PI125396551
Posted: 2020-10-29 Expires: 2020-11-30

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Manager, User Research

Discovery Inc
Bellevue, WA 98004

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