8 days old

Patient Care Coordinator

Regenesis Biomedical, Inc.
Scottsdale, Arizona 85250 Work Remotely
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  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

POSITION SUMMARY 

This position can be remote if there is adequate internet connectivity that meets the Company’s technical requirements. 

The Patient Care Coordinator (PCC) position supports the Sales staff and acts as a liaison between Sales and Regenesis patients. The PCC delivers in-service training to patients and communicates regularly with patients on issues and records all necessary data in data base.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Delivers in-service training to all new patients.
  • Contacts patients per established procedures and timelines regarding treatment to perform Customer Satisfaction Surveys and to collect other data.
  • Contacts patients to set up retrieval of systems when patients discontinue use or if the device malfunctions
  • Acts as liaison between sales and patient. 
  • Documents all activity, status, updates, etc. into the Regenesis ERP portal.
  • Generates reports.
  • Performs Analyses.
  • Performs administrative support.
  • Data entry, ERP data cleansing, clinician validation, filing and faxing
  • Coordinate patient care and other related issues with PCC Group Lead and Sales Managers
  • Must be able to call patients after hours and on weekends to ensure timely response to patients’ needs and concerns
  • Performs other duties as assigned.

 

 

Requirements

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS 

  • Excellent customer service experience in a healthcare setting
  • Extremely accurate data entry skills
  • Good organizational skills and an orientation to detail is required
  • Intermediate skills in Office to include Outlook, Word and Excel.
  • Time management skills and multi-tasking abilities required
  • Effective interpersonal and communication skills, verbal and written, to work effectively with patients and all levels of internal staff 

EDUCATION, EXPERIENCE & TRAINING REQUIRED 

  • Minimum High school diploma or GED; associates or bachelor’s degree preferred
  • Minimum 2 years of customer service experience in a healthcare setting 

ESSENTIAL FUNCTIONS/PHYSICAL DEMANDS 

  • Must be able to operate personal computer and printer
  • Able to work standard office equipment (photocopy machine, fax machine, etc.)
  • Ability to work on a computer up to 8 hours a day.
  • Regularly required to sit for long periods of time, with the ability to move around within the work area as needed.
  • Adequate vision required for computer use and reading. 

Regenesis offers competitive pay, bonus plan, stock options, health insurance benefits, matching 401k and a generous paid time off plan.           

Regenesis Biomedical is an Equal Opportunity Employer

Minorities/Women/Disabled/Veterans

 

Posted: 2022-05-10 Expires: 2022-06-09

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Patient Care Coordinator

Regenesis Biomedical, Inc.
Scottsdale, Arizona 85250

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