Application Process: To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.
Job Summary
Under the general supervision of the Manager, Quality and Controls, the Quality and Controls Engineer II will work as a part of Reliance Technology Solutions (RTS) Quality and Controls (QC) group. The Quality and Controls Engineer II will plan, test and ensure QC standards on concurrent multiple IT projects with an emphasis on Microsoft Dynamics AX and other ERP systems. Additionally, the Quality and Controls Engineer II will be responsible for test documentation, test execution and championing QC standards with internal/external team members to deliver the highest quality IT products in a timely and cost-effective manner.
Essential Functions
Quality and Controls (QC) – Knowledge of the principles, methods, and tools of quality and controls used to ensure a product fulfills requirements and standards.
- Adhere to and promote RTS' application Lifecycle Management (ALM) practices
- Support and champion all aspects of the Software Development Life Cycle
- Provide design input for Microsoft Dynamics AX and other systems with an emphasis on quality and control
- Assure projects meet quality standards by providing technical guidance in planning, designing, executing testing, and developing procedures related to product quality on medium to high complexity ERP and other software applications.
- Demonstrate a broad understanding of QC and business processes
- Demonstrate a customer focus vision
- Take the initiative to understand how our customers will use our applications and incorporate that use into test cases
QC Planning – Plans and documents a systematic approach to all aspects of testing.
- Participate in reviews of business requirements and application design
- Plan, execute and manage the following Test Cycles across a variety of software products including Microsoft Dynamics AX:
- Functional Testing
- Regression Testing
- Testing Automation
- Accurately scope out duration, work effort and complexity of QC activities
- Plan, accurately estimate and execute QC work elements as it relates to Software Development Life Cycle
- Interpret and communicate test status to leadership and project team.
- Ensure proper test coverage exists based on requirements and design specifications
- Create documented and effective test plans
- Break down work into distinct and executable tasks
- Anticipate and adjust for problems and roadblocks
- Provide recommendations and resolutions to roadblocks
- Coordinates and implements solutions to overcome roadblocks
- Recommend strategies and methods to improve test plans and processes
QC Design and Development – Designs and develops test cases, test environment and test data to ensure quality of solution.
- Assist, create and maintain test and production environments
- Analyze requirements and functional/ technical specifications to create test cases
- Assist in development of in-house test tools
- Ensure, maintain and protect the integrity of the test environment and test data
- Ensure test environment(s) and test data reflects business requirements for test execution
- Design and deliver Quality and Control status reports as it relates to test cycles and the overall work effort
- Create test data for multiple and/or complex projects
QC Testing and Execution – Executes test cases and tracks test results and drives test issues to resolution.
- Execute test cases, interprets and documents test results and generates status reports and metrics
- Coordinate test schedules, work and resource plans and manage progress of all test activities against plan
- Establish testing entrance and exit criteria
- Develop test automation capabilities to support applications RTS quality control activities
- Perform risk analysis at project management level
- Define and coordinate production verification and validation
- Participate in production verification and validation.
QC Closure – Documents final status accomplishments, approvals and future test improvement areas.
- Obtain approvals from solution stakeholder
- Define regression tests for future projects
- Prepare testing outcome summary
- Create and document reusable test processes
Quality & Controls Methodology and Tools – Develops quality controls methodology policies/procedures and tools to ensure efficiency in QC processes.
- Define and implement process improvements, focused on solution quality
- Works with cross functional teams to design and implement QC standards, metrics and leading practices
- Act as a liaison between project and infrastructure teams
- Coordinate and execute code releases and deployments between environments (Development, Test, QA, Train, Production)
- Maintain quality control tools (e.g. develop reports and change configuration)
Supplemental Duties & Responsibilities
- Pursue training and development opportunities; Strives to continuously build knowledge and skills
- Assist personnel in other RTS departments to resolve technical and/or application issues
- Support cross functional QC and Release Management activities and objectives
- Support and perform backup release deployments
- Train RTS resources on QC methodologies and tools
- Other duties as needed
Core Competencies
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
- Frame problems before trying to solve them
- Break down problems and identify all of their components, including hidden or tricky aspects
- Show insight into the root-causes of problems
- Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
- Involve the team in problem solving
- Ask perceptive questions to seek optimal solutions
- Be open to others' ideas to help develop solutions
- Seek advice from those who have solved similar problems
- Follow up to ensure that the problem has been resolved
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
- Gather relevant information before making decisions.
- Escalate decisions when appropriate
- Weigh pros and cons of each option before making a decision and moving forward
- Balance analysis, insight, experience, and perspective when making decisions
- Explain the rationale for a decision
- Find solutions that are acceptable to diverse groups with conflicting interests and needs
- Make decisions in difficult situations in a timely manner
- Consider lessons learned from experience, differing needs, and the impact of the decision on others
Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.
Able to:
- Provide service to internal and external customers to satisfy their needs and expectations
- Listen to concerns and resolve reported issues effectively and promptly
- Deliver high quality products and services
- Commit to continuous improvement
- Anticipate others needs and move to effectively address issues
- Establish proactive relationship with others, including providing education as appropriate
- Elicit feedback from others
- Deliver high quality solutions that meet the organization's needs
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
- Apply broad business knowledge to quality business solutions
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
- Proactively collaborates between multiple levels of the functional team, the project leadership team and other teams as needed
- Display a high level of initiative, effort, and commitment towards completing assignments
- Set priorities
- Anticipate and adjust for problems and roadblocks
- Be enthusiastic for the things he/she sees as challenging
- Mitigates issues within work scope to keep the workflow moving smoothly to a conclusion
- Seize opportunities
- Manage costs
- Provide consistency between projects
- Set well-defined and realistic personal goals
- Comply with established policies and procedures
- Accept responsibility for mistakes
- Minimize re-work
- Seek out learning opportunities
- Identify training needs and take action to obtain knowledge
- Persistently push self and others for results
- Help others learn
Communication - Communicates effectively across all levels to support departmental and organizational objectives.
Able to:
- Expresses information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial).
- Ask questions and summarize what was heard to prevent miscommunication
- Present information in a concise and focused manner
- Listen to others
- Communicate information (for example, facts, ideas, or messages) in a succinct and organized manner
- Ensure written messages have the desired effect on the target audience
- Disseminates timely and accurate information to others
- Clearly and concisely communicate with peers, management, vendors and clients
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
- Establish rapport with co-workers easily
- Encourage and facilitate cooperation, pride, trust and group identity
- Foster commitment and team spirit
- Work with others to achieve goals
- Listen and respond constructively to other team members' ideas
- Offer support for others' ideas and proposals
- Be open with other team members about his/her concerns
- Share his/her expertise with others
- Acknowledge team members for their contributions
- Provide assistance to others when they need it
Leadership – Displays effort and commitment in carrying out the department's goals and objectives.
Able to:
- Act in a proactive and achievement-oriented manner
- Treat co-workers in a fair and equitable manner
- Behave in a tactful, compassionate, and sensitive manner
- Empower others by sharing information
- Actively listen and clarify information as needed
- Foster an atmosphere of open communication
- Guide others toward goal accomplishment
- Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
- Share best practices and processes
