1+ months

Retail Associate, Lead Teller

Denver, CO 80204
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Retail Associate, Lead Teller Denver, Colorado

Are you looking for a role that takes your front-line customer service skills to a whole new level? Are you ready to unleash your potential in a global business thats committed to moving money for better? Join Western Union as a Retail Associate, Lead Teller.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You will be responsible for the efficient processing of all transactions, using product and system knowledge, to identify customer needs and sell products where appropriate. You will resolve and follow up on pending transactions, escalate where needed, and ensure all are performed in accordance with our compliance rules and regulations. Youll be responsible for testing processes and procedures and innovative products for the retail channel. You will pilot new features and enhancements that will roll out to other Western Union retail locations. Youll create agent-facing communications and technical documents related to new features, enhancements, and product lines.

Here are some skills, attributes, and qualifications you will have:

  • Customer service experience in a money transfer operation
  • Excellent customer service skills
  • Experience in cash management
  • Strong communication skills; ability to listen and act upon what you hear
  • Problem-solving to identify the best products to meet customer needs and resolve problems that arise
  • Proficiency in MS Word, PowerPoint, and Excel
  • English speaking; fluency in more than one language a plus
  • Openness to take on other projects and duties as assigned

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


The annual gross base salary range is $48,112.34 $76,935.61. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident, and life insurance, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.


  • Banking / Finance
Posted: 2022-05-27 Expires: 2022-09-15

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Retail Associate, Lead Teller

Western Union
Denver, CO 80204

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