8 days old

Senior Early Conflict Resolution Specialist

Ministry of Government and Consumer Services
Toronto, Ontario M3M 0B5
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  • Job Type
  • Job Status
    Full Time

Come make a difference within the Ontario Public Service!

The Ontario Public Service (OPS) is committed to fostering and sustaining a respectful workplace–a workplace that is inclusive, anti-racist, equitable, accessible and free from discrimination and harassment. The Workplace Discrimination and Harassment Prevention (WDHP) Office, in the Ministry of Government and Consumer Services, supports this commitment by providing workplace advisory and complaint handling services to Ontario ministries.

The WDHP Office has a new and exciting opportunity for an experienced conflict management practitioner with a passion for driving change and advancing human rights in the workplace.

As a Senior Early Conflict Resolution Specialist, you will provide critical conflict resolution services that help ministries across the OPS effectively respond to and resolve workplace conflict including those involving interpersonal conflict, harassment or discrimination. On any given day, you will provide confidential conflict resolution advisory services, conduct mediations and alternate dispute resolution between parties in dispute, and support workplace restoration efforts through the provision of empathetic and trauma-informed service that promotes human rights and equity.

Note: This position is located at the address listed on the job advertisement, however alternate work arrangements may be available.

What can I expect to do in this role?

In this role, you will:

  • Provide consulting support to case management specialists and managers regarding complaints/concerns of workplace conflict including harassment and discrimination
  • Design and deliver services, initiatives and interventions including conflict coaching, facilitation, and mediation to resolve workplace conflict issues including harassment and discrimination
  • Conduct workplace reviews to identify, analyze and make recommendations to proactively resolve workplace conflicts
  • Manage relationships with vendors who provide mediation, alternative dispute resolution (ADR) or workplace restoration services
  • Prepare a variety of confidential communications on highly complex and sensitive cases

Location: Toronto

How do I qualify?

Conflict Management, Mediation, and HR Knowledge:

  • You have knowledge and experience with conflict management theories and practices including conflict resolution, change and transition management, workplace restoration, insight, and needs-based and other advanced communication techniques
  • You have knowledge and experience with mediation and negotiation to provide advice and manage issues
  • You have knowledge of human resources theories, principles, techniques and the application of collective agreements
  • You have experience interpreting and applying legislation related to human rights, such as the Ontario Human Rights Code, the Respectful Workplace Policy, the Ontarians with Disabilities Act, the Crown Employees Collective Bargaining Act, the Ontario Labor Relations Act, the Occupation Health and Safety Act and policies and procedures related to human rights

Communication, Interpersonal, and Relationship Management Skills:

  • You have demonstrated communication and interpersonal skills to handle sensitive and confidential issues and develop and present reports and recommendations
  • You have cultural competency working with diverse and racialized individuals and demonstrated skills in trauma-informed approaches to conflict resolution
  • You have political acuity to recognize and take into account sensitive political situations
  • You have relationship-management skills to develop and maintain effective business partnerships and communication lines with various levels of management as well as unions

Research and Analytical Skills:

  • You have demonstrated research skills to review and analyze various conflict management issues, trends, problems, systemic issues and policy/process concerns
  • You have conceptual and analytical skills to assess complex problems, identify systemic trends, and recommend solutions

Human Rights Knowledge:

  • You have knowledge of human rights and Equity, Diversity and Inclusion (EDI) theory and practice includingawareness of racism, sexism, ableism and other forms of discrimination, unconscious bias and intersectional and systemic discrimination
  • You have knowledge of best practices for applying alternate dispute resolution strategies to address harassment and discrimination-based conflict

OPS commitment to diversity, inclusion, accessibility and anti-racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code < https://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.

Salary range: $74,877.00 - $110,338.00 Per Year

Additional Information:

  • 1 Temporary, duration up to 18 months, 125 Sir William Hearst Ave, Toronto, Toronto Region


  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

Please apply online, only, by Wednesday, June 1, 2022, by visiting www.ontario.ca/careers, and entering Job ID 177640 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.


Posted: 2022-05-10 Expires: 2022-06-09

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Senior Early Conflict Resolution Specialist

Ministry of Government and Consumer Services
Toronto, Ontario M3M 0B5

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