1+ months

Senior Generalist, Human Resources

Quezon City, National Capital Region 1107
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Human Resources Senior Generalist Quezon City, Philippines

Bring your experience and talent for human resources (HR) to a global business that is committed to moving money for better. Join Western Union as a Human Resources Senior Generalist and help drive successful HR strategies that will globally transform our customer and employee experience.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

As a Human Resources Senior Generalist, you will provide day-to-day guidance, strategic partnership, advice, and support to assigned business unit employees and people managers/leaders for the Philippines entities. You will be expected to directly address more complex HR issues with the business, employees, or Human Resources Leader. You will also ensure the uniform and consistent application of company policy, in addition to adhering to local guidelines. With the responsibility of developing and administering effective human relations programs, you will thrive with latitude for unreviewed action or decision.

Here are the main responsibilities for the role:

  • HR Business Partnership - Develops and executes strategies in collaboration with HR Leader, HR Generalist and people leaders to support business objectives with focus on improving employee retention, satisfaction and engagement
  • Talent Management - Participates in curriculum design and delivery related to employee onboarding and skills development. Works with the business to plan, coordinate and implementation of training and development activities, including needs assessment of the employees in skills gap analysis, propose appropriate training vendors, contract negotiations, and overseeing proper facilitation of training programs including logistical requirements
  • Compensation and Benefits - Leads or participates in initiatives related to compensation and benefits review, analysis and development of recommendations.
  • Employee Engagement - Initiates and executes employee work/life balance, health and wellness programs and evaluates effectiveness
  • Employee & Labor Relations - Provides guidance to People Leaders in the effective and consistent implementation of the company rules and regulations, handling grievances, due process, investigations and carrying out disciplinary actions.
  • HR Analytics - Conducts workforce data analysis, prepares summary reports, develops and recommends strategies and actions indicated by such data.
  • Performance Management - Provides counseling or consulting support to people leaders in managing performance-related issues (i.e. Performance Improvement Plan, etc.)
  • Regional Support - Be part of local or regional/global HR projects

Here are some skills, attributes, and qualifications you will have:

  • Education or equivalent experience is required
  • Preferably at least 5 years of Human Resource experience with HR generalist leadership/supervisory exposure in BPO/ Call Center and financial services.
  • Knowledgeable on the Philippine Labor Code and other statutory/government requirements.
  • Knowledgeable on government-mandated benefits, i.e. Social Security Systems, Pag-Ibig, Philhealth, and HDMF.
  • Excellent business partnership, leadership, communication, collaboration, Stakeholder Management and interpersonal skills
  • Strategic and Critical Thinking
  • HR Data Analytics Skills
  • Project Management
  • Knowledgeable on HRIS (i.e. Workday); Proficient in Microsoft Office (i.e. Powerpoint, Excel, etc.)
  • Flexibility to work in midshaft schedule or according to business needs

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.



  • Banking / Finance
Posted: 2022-06-04 Expires: 2022-09-15

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Senior Generalist, Human Resources

Western Union
Quezon City, National Capital Region 1107

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