25 days old

Senior Manager, ERP Delivery (Req 850)

Reliance Steel and Aluminum Co.
Cypresss, California 90630
  • Job Code
    Div. 98 (Req 850)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The Sr. Manager, ERP Delivery is an integral member of the Reliance Technology Solutions (RTS) management team and is responsible for the delivery of the Microsoft Dynamics 365 Finance & Operations application (D365) across the Reliance Family of Companies.
In this role, the Sr. Manager, ERP Delivery will work closely with a cross-functional team including key business stakeholders, D365 technical and functional teams, Quality Control, PMO, Infrastructure, Training and 3rd party consultants to plan, execute and oversee the successful implementation of this ERP application. 
The Sr. Manager, ERP Delivery will be responsible for leading day-to-day activities that span the complete lifecycle of each project, from requirements definition to implementation and operations. The person filling this role must be adept at identifying, planning for, and mitigating risks that would impede a successful project implementation. 
To be successful in this role, the Sr. Manager, ERP Delivery must build and maintain strong and strategic partnerships across the organization, quickly gaining an understanding of business needs, ensuring that services and solutions support business growth and stability. 


  • Expertly orchestrate all activities associated with the delivery of the Microsoft Dynamics 365 Finance & Operations application.
  • Develop and orchestrate release plans for product solutions considering both customer priorities for enhancements and new features.
  • Collaborate with business partners to identify ways to streamline system and operational processes and improve the quality for customer service and end-user experience.
  • Understand users' business processes and the drivers behind emerging business needs.
  • Provide guidance for new product upgrades, test and pilots.
  • Orchestrate Microsoft Dynamics 365 Finance & Operations upgrades, including other third party integrated applications, with Reliance development cycles to minimize disruption to operations and ensure product support.
  • Ensure product upgrade and release cycles comply with internal processes for Architecture Review, Project Management Methodology, Software Development Lifecycle, Procurement and Finance.
  • Monitor customer support for product solutions, ensuring that reported problems are prioritized and addressed in a timely manner.
  • Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration and excellent service delivery.
  • Lead the project team to achieve goals and milestones by fostering trust and engaging in open, respectful and transparent communication.
  • Deliver solutions that meet business goals and operational requirements on time and within budget.
  • Build and maintain strong and strategic partnerships across the Reliance Family of Companies, Corporate, and within RTS
  • Comply with all internal and external policies and procedures including the Architecture Standards, Security, Project Management Methodology, Software Development Lifecycle, Change Management, Procurement and Finance, proposing improvements where applicable


  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested

Leadership – Displays initiative, effort, and commitment in carrying out the organization's mission.  
   Able to:

  • Inspire and motivate by setting a direction and allowing others to take the lead in achieving that vision
  • Lead by example
  • Promote organizational mission and goals and demonstrate the way to achieve them
  • Be seen as objective and professional, dealing with issues firmly and fairly
  • Empower others by sharing power, authority, and information
  • Act in a proactive and achievement-oriented manner
  • Provide guidance when corrective action is required 

Accountability – Ensures that effective controls are developed and maintained to safeguard the integrity of the organization.  
    Able to:

  • Seek input from others to formulate consensus to ensure that the team members are invested in their work and the required outcome
  • Establish criteria and/or work procedures to achieve a high level of quality, productivity, or service
  • Dedicate required time and energy to assignments or tasks to ensure that no aspect of the work is neglected
  • Overcome obstacles to completing tasks or assignments
  • Accept responsibility for outcomes (positive or negative) of one's own work and that of their team.
  • Admit mistakes and refocuses efforts when appropriate
  • Provide encouragement and support to others in accepting responsibility; does not accept others' denial of responsibility without questioning                                                                           
  • Promote established policies and procedures                                                    
  • Create high levels of commitment and buy-in for results; holds others accountable for achieving the results
  • Ensure assignments are completed in a timely manner and within budget
  • Align results with rewards and consequences

Business Acumen – The ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome. 
   Able to:

  • Understand and make decisions based on general and industry specific economic conditions and their impact on Reliance's business
  • Align the data, products, services, and performance to meet the varied needs of Reliance        
  • Understand and factor business fundamentals into decision making                                                            
  • Demonstrate broad understanding of and appropriately apply good financial management practices
  • Make business decisions with good judgment, thoughtful analysis, and clear logic

Partnering/Networking – Develops, maintains, and strengthens partnerships with others inside and outside the organization who can provide information, assistance, and support to achieve common goals.
   Able to:

  • Proactively identify, develop, strengthen and broaden valuable relationships with other groups both within and across the organization to leverage results
  • Understand how each person adds value to the partnership
  • Be respected by others within the organization as someone how can influence and reach agreement in challenging situations
  • Develop networks and build alliances
  • Build consensus among a diverse group of process stakeholders. Facilitate a resolution to the challenges that arise from business processes that span many functional, divisional and geographic areas of a company
  • Good influencing and persuasion skills with the ability to enthuse and inspire multi-disciplinary teams and build successful relationships at all levels
  • Participate in cross-functional activities to achieve organizational objectives

Managing Change  - Embrace and champion change, adapting to and helping others through the change process
  Able to:

  • Seize opportunities to influence the future direction of an organizational unit or the overall business  
  • Advocate change that results in continuous improvement of employees, processes, products, etc.
  • Build consensus and create acceptance of change while effectively addressing concerns
  • Adjust rapidly to new situations                                                                                         
  • Adapt to and help staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles                                                               
  • Maintain focus, intensity, and persistence, even in adverse, evolving, or ambiguous situations
  • Be flexible, open, and receptive to new ideas and approaches     
  • Explain the driver for change and communicate a sense of urgency regarding the need to change
  • Actively involve others in the change process; solicit input ahead of time and assist others in seeing how change will affect them
  • Understand the impact of change and its effect on the ecosystem      

Communication - Ability to communicate effectively across all levels
  Able to:

  • Effectively communicate with Senior Executives
  • Express oneself clearly in conversations and interactions with others                                                                               
  • Express oneself clearly in business writing                                                                                              
  • Plan and deliver oral and written communications that make an impact and persuade their intended audiences
  • Have a candid and direct conversations with others
  • Listen empathically to and understand the needs and concerns of others before stating one's own opinions


Team Building - Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork.
    Able to:

  • Demonstrate highly effective practices when leading teams that produce significant business results
  • Build high performing teams that foster information exchange to improve team efficiency and outcomes
  • Diagnose critical skills and capabilities needed by individuals or by the entire team, and take effective action to bring about needed improvement
  • Bring individuals together to effectively work towards solving a problem or achieving a goal
  • Effectively develop and sustaining a high level of team member commitment and "ownership" for decisions and results by team members                                                                 
  • Convey confidence in self and team; build pride in the team and inspires team members to perform at their full potential
  • Actively involve team members in decision making, giving the team credit for successes as well as responsibility for failures
  • Create an environment where team members accept differences in approaches; value opinions of others and act to promote the success of the entire team

People Management - Effectively recruits, develops, utilizes, evaluates, and rewards employees.
    Able to:

  • Consistently create and foster an organizational climate which promotes enthusiasm and dedication to achieving organizational goals
  • Model and coach behaviors consistent with RTS operating norms
  • Lead, coach, mentor and train staff
  • Plan, distribute, coordinate, and monitor work assignments                                                                            
  • Provide timely guidance, feedback, and set clear expectations
  • Evaluate work performance and provide constructive feedback to others
  • Ensure that staff is appropriately selected, utilized, and developed
  • Treat staff in a fair and equitable manner  
  • Deal appropriately with employee issues and problems
  • Foster an environment where culturally diverse teams thrive, cooperate and achieve goals
  • Treat people as the organization's most valuable asset

Strategic Minded – Defines and delivers strategy for area of responsibility taking into account the overall organization's strategy. 
    Able to:

  • Drive the development and implementation of strategies and roadmaps to address key issues and achieve goals and objectives.
  • Understand big picture and align priorities with broader goals, measures outcomes.
  • Understand and convey complex concepts
  • Use feedback, seek and evaluate alternatives, solicit broad input and is solution-oriented

Functional / Technical Expertise - Possesses required functional and technical skills to do the job at a high level of accomplishment.
    Able to:

  • Identify opportunities and generate recommendations for the development of new technical/professional applications, products, and services within the organization
  • Apply broad functional / technical knowledge in area of expertise; be sought after as a subject matter expert
  • Demonstrate active interest and ability to enhance and apply new functional skills
  • Solve complex problems using functional / technical / professional expertise
  • Has in-depth understanding of one's field and continuously searches out best practices

Results Focus - Knowing what outcomes are required and focusing self and team members on delivering the results.
    Able to:

  • Set ambitious performance targets and priorities for self and others
  • Provide direction to remove obstacles on complex project and/or delivery requirements
  • Ensure that project goals are met or exceeded within deadlines, scope, budget, and resource requirements
  • Foresee scope changes and gaps and act accordingly
  • Manage resource allocations on multiple projects and stay within budget and timeline
  • Provide accurate project effort estimates
  • Quantify project resource requirements
  • Measure and communicate proposed project benefits
  • Maintain and articulate a focus on results as a key driver for activity                            
  • Be enthusiastic, ambitious, determined, and confident to challenge, ensuring high levels of personal and service achievement                                         
  • Have stamina and willpower to deliver results                                                     
  • Recognize and celebrates success

Knowledge Management - Ensures that the right information is provided to the right people at the right time to make the right decisions.
    Able to:

  • Capitalizes on the collective expertise of employees to carry out the organization's mission
  • Encourage knowledge exchange                                                                    
  • Create a work environment that encourages creative thinking and innovation                
  • Encourage staff to be open to developing new insights into situations and applying innovative solutions                   
  • Foster originality, flexibility, an open exchange of ideas and reasonable risk-taking

Conflict Management - Manages and resolves conflicts and disagreements in a positive and constructive manner in order to minimize adverse impact.
    Able to:

  • Anticipate, manage and prevent conflicts and disagreements that may be politically charged and/or span multiple groups
  • Identify and take steps to prevent potential situations that could result in inappropriate confrontations            
  • Establish a clear and compelling rationale for resolving the conflict
  • Collect information from relevant sources to understand the conflict
  • Objectively view a conflict from all sides
  • Stay focused on resolving a conflict while avoiding personal issues and attacks                    
  • Present and seek potential solutions or positive courses of action
  • Take positive action to resolve a conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
    Able to:

  • Proactively address complex problems that result in a satisfactory outcome for all involved parties
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Provide innovative and creative solutions

Decision-making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
     Able to:

  • Make prudent decisions in complex situations, considering broad implications affecting multiple stakeholders
  • Make decisions in difficult or ambiguous situations                                    
  • Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made 
  • Consider impact of decisions made before taking action
  • Use a factual approach to decision making by systematically collecting valid and reliable data
  • Propose options and viable solutions when faced with problems

Required Skills:

  • Bachelor's degree in Computer Science or related field required.
  • 5+ years of experience in a leadership position required.
  • 5+ years of experience leading large, enterprise-scale ERP software implementations required
  • 7+ years of experience in application analysis, design, configuration, development and deployment required, preferably with an ERP solution like Microsoft Dynamics 365 Finance & Operations.
  • Technical knowledge in Microsoft Dynamics 365 is preferred (X++, SSRS) preferred
  • Strong functional and technical knowledge of Microsoft's integrations and API technologies to support integrations with 3rd
  • Broad experience utilizing varying project methodologies (ranging from waterfall to agile) and SDLC management required.
  • A demonstrated record of partnership with teams across the organization and influence to achieve business results across multiple teams who may have different goals preferred.
  • Extensive experience managing geographically dispersed teams, with ability to hire, lead, develop and retain top talent preferred.
  • Prior work experience in a software technology environment required.
  • Strong Microsoft Excel, Word, PowerPoint and Project skills required.
  • Strong verbal, written and presentation skills; must have the ability to convey complex information to a broad audience
  • A team player with integrity, passion, initiative, and leadership ability
  • Self-starter with an ability to work independently under minimal supervision
  • Highly organized, multi-tasking capabilities, and commitment to detail
  • High degree of initiative and professionalism

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.com to request an accommodation.

Posted: 2020-12-21 Expires: 2021-01-20

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Senior Manager, ERP Delivery (Req 850)

Reliance Steel and Aluminum Co.
Cypresss, California 90630

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