1+ months

Senior Specialist, Customer Care

Quezon City, National Capital Region 1107
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Senior Specialist, Customer Care Quezon City, Philippines

Are you looking for a customer service role that lets you learn new skills and put them to good use? Are you keen to unleash your potential in a global business that is redefining the financial services sector? Join Western Union as a Senior Specialist, Customer Care.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

Well look to you to ensure that excellent quality service is delivered to our customers, through attending to correspondences and reporting performance against quality measures across our call center. Youll be responsible for ensuring compliance with company systems, processes and procedures, and provide professional first contact resolution of request and complaint handling. Youll make decisions on compliance and security issues, working to achieve individual and team targeted key performance indicators.

You have a bachelors degree, with experience in a similar role within a global organization. You have excellent interpersonal skills and are adept at using Microsoft Office programs as well as audio/video conferencing facilities. You will use your multi-tasking skills to produce quality work in a dynamic team environment.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.



  • Banking / Finance
Posted: 2022-07-05 Expires: 2022-11-06

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Senior Specialist, Customer Care

Western Union
Quezon City, National Capital Region 1107

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