**Job Description Summary**

Responsible for developing and implementing innovative solutions for real-time monitoring of the production infrastructure. The candidate will be responsible for technically leading a team of highly talented and motivated system administrators. You will be responsible for implementing latest monitoring technologies and ensuring the uptime SLAs are achieved.



**Job Description**



**Roles and Responsibilities**



In this role, you will:

Design, deploy and support monitoring solutions 24x7 for production and test environments.

Develop, Capture and Report fleet health metrics.

Proactively identify performance bottlenecks and assist in resolving them in collaboration with product engineering and production support.

Assist information security teams via monitoring solutions to ensure the production infrastructure remains secure.

Work with Customer Service teams to resolve customer escalations.

Technically mentoring junior employees within the function.

Be available to respond to service availability issues and resolve them round the clock.



**Education Qualification**



For roles outside USA:



Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with advanced experience.



For roles in USA:Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with minimum years of experience6years



Desired CharacteristicsTechnical Expertise:

Experience working directly with Cloud providers/infrastructure (AWS, Azure etc.), database technologies, operating systems (Windows, Linux) and orchestration tools (Chef, puppet)

Managing and administering any monitoring tool like HP Openview, Oracle Enterprise Manager, Nagios, New Relic, OpsView or equivalent

Basic software development exposure hands on with any programming or scripting language (preferably shell/Perl/python or Java)

Some understand of database technologies to address monitoring deployments and requirements

ITIL Training



Business Acumen:

Strong analysis and problem-solving skills

Ability to interact at all levels of the organization and with other GE businesses

Articulates the story, uses two-way communication and influences outcomes and ongoing results



Leadership:

Ability to work with cross-functional teams to help build effective processes

Proactively identifies and removes project obstacles or barriers on behalf of the team



Personal Attributes:

Willing to quickly self-learn new technologies/products as needed

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

Strong oral and written communication skills including executive level presentation skills



**Note**



Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.



This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.



**Additional Information**



**Relocation Assistance Provided:** No