4 days old

Service Management Manual (SMM) Manager

Chantilly, VA 20151
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Responsibilities

Our Health Group is seeking an experienced Service Integration leader to:

  • Lead the development, integration, and management of a global enterprise Multi Source Integration model, with multiple Government and Commercial Service Providers focused on the delivery of uninterrupted, secure, high quality services based on consistent policies, processes, tools, and reporting.
  • Develop an actively anti-fragile integration model that builds a cooperative environment, focused on prioritizing the best interest of the customers and continuous process improvement
  • Build an organizational and operational model grounded in the ITIL framework and focused on accountability, establishing boundaries, and consistency, while maturing delivery through continual improvements in the entire environment including cost effectiveness, service quality, and customer experience
  • Establish the model for governance, oversight, and collaboration with the customer and between service providers, including process, design, operations, issue identification, resolution, and reduction
  • Understand the customers business and operational environment
  • Support the Program Manager, governance processes, and programmatic reporting

Qualifications

Requires BA/BS with 15 years of experience, with at least 8 years of management level responsibility.
Expert level ITIL 4 certification

CISSP and CASP-CE certifications required
Experience with the solution design and implementation of a large scale ITIL environment for a DOD, Government, or highly-regulated industry organization
Experience managing large-scale, complex programs for a large organization
Experience working in and managing geographically dispersed customers and teams
Excellent communication skills and 5+ years experience working directly with senior level leadership as a trusted advisor
Working knowledge of the current DoD IT and cyberspace operational environments
Candidates for this position must possess a valid Secret security clearance

Desired Qualifications:
Master level ITIL certification
Experience delivering process and technical innovations for large scale organizations, such as the military or other large Government organization
5+ Years of engagement with industry or professional organizations on the development and management of the ITIL framework

What matters to our nation, is what matters to us. At Peraton, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Peraton is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.


About Peraton

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, Peraton abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2021-05-11 Expires: 2021-06-10

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Service Management Manual (SMM) Manager

Perspecta
Chantilly, VA 20151

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