23 days old

Sr/Lead Strategist UX/Interaction Designer

Harrisburg, PA 17101
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UX/Interaction Designers are a part of our Strategy team, where we believe that magic only happens when we push to make a difference through empathetic thinking and to ultimately create great experiences for people.

In your role as Sr/Lead Strategist UX/Interaction Designer, you will drive the execution of form and function in UX strategy and Interaction Design, diggin up insights into user needs and our client's business needs. You will report to the Executive Director of HCD/Strategy, working with all levels of staff, as we hire additional team members, finding ways to make our work bigger, better, broader in a team environment that collaborates and clashes to do the very best work. We do and always will set our bar crazy high, and aim to design experiences that overdelivery for our client partners and, most importantly, for their users. We don't put our name on anything that is not amazing.

Like all of us at andculture, we really hope you like to do lots of fun, crazy, and exciting things! At the office, here's a list of the things we hope you can help us with:


  • Play a role in understanding and interpreting our client partners' strategic business values, challenges, and goals, and how those goals intersect with end-user needs. You're responsible for the function of the product as well as the user experience
  • Write research plans, guide contextual research, synthesize and affinitize information into user need insights which will inform the creation of personas, customer journey maps, and user flows.
  • Follow industry best practices in Service Design, Design Thinking, and UX philosophies, methodologies, frameworks, and tools.
  • Work closely with our multidisciplinary team to create solutions that address distinct user needs and business goals through user experience exercises, information architecture, sitemaps, design sprints, sketching, wireframes, behavioral analysis, prototypes, various types of mapping, all sorts of testing, etc.
  • Leverage data to inform (not dictate) strategy and solutions.
  • Conduct user testing and refining the product based on user feedback
  • Tackle the complex challenge of designing a consistent, easy-to-use, and delightful product experience across all platforms for several different types of people.
  • Partner with the design team to create scalable design systems and patterns for user journeys - strategy and design walk hand-in-hand, not phase-after-phase.
  • Create thoughtful strategies and presentations to communicate crisp concepts to our client partners - oh, and a side note to that: we practice these like crazy.
  • Participate in the design and facilitation of HCD workshops.
  • Work with our software engineers to ensure strategy and design solutions are leveraging (and pushing) technical possibilities.
  • Work with client partners and internal teams to define usability metrics and success criteria that ensure end-users are delighted with the solutions we design.
  • Conduct primary research and testing in person or via remote platforms to conduct moderated and unmoderated interviews, to understand the usability of your proposed solutions, gather deeper insights, answer complex questions that inform your strategy.
  • Collaborate with designers, developers, engineers, and other kinds of strategists to ensure consistent service and experiences. Take their input into account early and often.
  • Amplify the energy for continuous improvement - diagnose usability and experience challenges after solutions have 'gone live'.
  • Give and solicit open and honest feedback in order to continually raise the bar - you aren't afraid of a good debate!

  • 6+ years of experience designing web & mobile applications, with a strong portfolio that demonstrates your strategic role in UX design and/or Interaction Design strategy and with functional web UI and visual designs across desktop and mobile devices.
  • Bachelor's or Master's Degree in Service Design, UX Design, Interactive Design, Industrial Design, HCI or related fields or experience. Recent university graduates (2-3 years minimum) could be considered, with a strong GPA, relevant experience, and references. (Self-taught genius in this area? Come talk with us too, we're listening.)
  • Mastery of UX, interaction, and visual design skills with a deep understanding of design process to guide, plan, and scope project work.
  • Designing for Accessibility Standards of at minimum: Web Accessibility Content Guidelines (WCAG) 2.1, Level AA & 508 Compliance Trained
  • Experience leading, mentoring, and coaching others in a multidisciplinary team environment, juggling multiple projects in different stages and complexity levels.
  • You have experience with and practice empathetic, human-centered research, that leads to a lean product design process.
  • Experience delivering digital products to market and owning project vision.
  • Strong UX practice including discovery, strategy, recommendations, conception/ideation, validation, iteration, and synthesis.
  • Ability to conduct and analyze customer research to identify gaps and opportunities in UI or UX.
  • Basic working knowledge of CSS/HTML.
  • Ability to collaborate when prototyping designs using tools like Invision and Figma in partnership with designers.
  • Proficiency in designing and leading research efforts like activities, tests, or surveys to guide design strategies, solutions, and validate your solutions.
  • Highly competent demonstrated examples using a lean user-centered design process with ability to distill broad ideas into crisp concepts.
  • Excellent written and verbal communication, along with presentation skills; you will be in front of people quite often.
  • Complete understanding and ability to demonstrate how strategy, content, and design intersect together.
  • You have a passion for staying on the cusp of what's next in design and technology.
  • You have a deep interest in understanding people, their behaviors, attitudes, needs, and motivations.
  • You are amped when asked to seek answers to questions that are nearly impossible to answer.
  • Not in your wheelhouse? Doesn't matter. When someone needs help, you are the first to roll up your sleeves.
  • You are comfortable in situations of challenge and change.
  • You are equal parts creative and analytical.

physical requirements:

  • Ability to lift up to 20lbs (computer equipment, etc)
  • Ability to sit for about 80% of the time.
  • Ability to look at a computer screen for 80% of the time.
  • Ability to use stairs to navigate around the office.

Posted: 2020-12-24 Expires: 2021-01-25

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Sr/Lead Strategist UX/Interaction Designer

Harrisburg, PA 17101

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