25 days old

Systems Engineer III Cloud (Req 818)

Reliance Steel and Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 (Req 818)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The Systems Engineer III – Cloud responsible for administration, monitoring and supporting all aspects of the Cloud infrastructure including, IaaS and PaaS, resources, systems and key processes.  The Systems Engineer III – Cloud will identify and proactively respond to highly complex problems.  The Systems Engineer III – Cloud will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment.  In addition, the Systems Engineer III – Cloud will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.


Systems Engineering - Architects, implements and supports infrastructure technologies.

  • Design and creates systems and architectures for Cloud technologies
  • Model solutions of varying complexities, and creates strategies that consider all aspects of the customer’s requirements and problems.                                                                                                                     
  • Support the deployment, operations, and maintenance of infrastructure technologies                                                                                                                                                                                          
  • Proposes migration path strategies for upgrades
  • Innovate and work to resolve problems that are ambiguous    
  • Investigate, test, recommend and implement solutions                                                                                                               
  • Frame the essence of the customer’s issue, and build scalable and adaptable solutions, while considering the larger stakeholder community                                                                                                                                                                                        
  • Present unbiased positions to customer, and explains complex ideas in understandable terms                                                                                                                                                                                  
  • Gain stakeholder buy-in, eliminates ambiguity, and ensures traceability to source requirements
  • Prior to commitment to change considers impact and mitigates and addresses any issues

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Administer, monitor and support all aspects of a Cloud-based infrastructure environment                                                                                                                                    
  • Troubleshoot and correct complex problems that affect the operation of the environment
  • Assist in the identification and resolution of highly complex issues affecting Cloud Infrastructure.  Areas of responsibility include AWS, Azure, IaaS and PaaS.
  • Anticipate problems; sees how a problem and its solution will affect other areas     
  • Analyze current processes and procedures for possible improvements                                                                                                                                                                                                                                    
  • Work to develop additional technical knowledge and skills
  • Develop and maintain documentation of assigned environment
  • Evaluate new technology as potential solutions to existing problems
  • Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
  • Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. 
  • Perform system maintenance activities


  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Develop and maintain documentation of the IaaS and PaaS environments
  • Other duties as requested

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
     Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems 
  • Anticipate problems and is proactive in addressing them
  • Ask perceptive questions to seek optimal solutions
  • Involves the team in problem solving
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Explore various sources for answers, and think "outside the box" to find options
  • Be open to others' ideas to help develop solutions
  • Help others cultivate their problem solving skills

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
     Able to:

  • Gather data and others' input when making decisions
  • Considers lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Weigh pros and cons of each option before making a decision and moving forward
  • Explain the rationale for a decision
  • Follow up to ensure decision was implemented

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system 
  • Commit to continuous improvement                                                                                                                                   
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions
  • Elicit feedback from customers    
  • Assist in creating strategies to help the organization serve customers more effectively

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.
     Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Resolve confrontations and disagreements constructively 

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
     Able to:

  • Facilitate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                             
  • Persistently push self and others for results
  • Help others
  • Provide consistency between projects
  • Allocate work were applicable
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Display a high level of initiative, effort, and commitment towards completing assignments

Company Business Knowledge - Understands the company, its products and the business processes.
     Able to:

  • Apply broad Reliance business knowledge and integrates it into optimal technology solutions for business processes

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Keep others informed of new developments
  • Tailor communications to audience to have the desired effect

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Guide others toward goal accomplishment
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes



  • Bachelor’s Degree or equivalent work experience in a related field required
  • Knowledge of AD Group Policy, Network technologies, Storage, Security, Virtualization and other support technologies required
  • 5+ years’ experience with Virtualization Cloud technologies required within the following areas:
    • AWS
    • Azure
    • IaaS
    • PaaS
    • Linux UNIX Administration
    • Microsoft Server
    • Containers and Virtualization
    • Microsoft O365
    • Orchestration Technologies and Techniques
    • Infrastructure as Code principles
    • Server administration, performance monitoring and optimization, maintenance, security, domain architecture and upgrades required
    • Administrating a highly complex and dispersed environment required
    • Build and deploy templates and instances in Azure and AWS
  • AWS certifications preferred
  • Azure certifications preferred
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • Superior organization skills and multi-tasking abilities required

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.com to request an accommodation.

Posted: 2020-12-21 Expires: 2021-01-20

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Systems Engineer III Cloud (Req 818)

Reliance Steel and Aluminum Co.
Cypress, California 90630

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