3 days old

Technical Delivery Manager - 0000FTC5

New York, United States
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  • Job Code
    834831

Technical Delivery Manager - 0000FTC5
Description

!*!

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

 

Technical Development Manager reporting to the Head of Distribution Platforms within Markets and Security Services (MSS) Technology. The role is to lead teams to build and maintain products on our Digital platform for MSS. This is a leadership role with delivery responsibility.

The successful candidate will be expected to perform the following duties with a high level of competence:

  • Work with the business product leads for Digital products and ensure that technology is supporting the business plans.
  • Provide a clear view of technology strategy for Digital products focusing on not only business delivery but constant focus on remediating tech debt.
  • Responsibility for development pods ensuring that they continuously striving for improvement. Measures included reduction in production incidents and increased release cadence.
  • Mentor teams across Distribution Platforms sharing best practice
  • Everyone in our team releases code to production, everyone in our team raises production change requests, everyone in our team does production support. Everyone.
  • Ensure that we are hiring people that will take our department forward not only from a technical point of view but also people that understand what we do and how we do it.
  • Participate in intra-day and overnight Support – lead by example!

 

Department Overview

Global Markets, Digital IT is part of GBM Technology operating across asset classes in the organisation. We are uniquely placed to drive HSBC’s digital agenda and have a track record for delivering innovative software in an innovative way. This team has been at the forefront of driving the DevOps / Agile agenda with in the bank. We started our journey development journey back in 2014.

To get an idea about how we have progressed in that time let’s look at one stat – the number of releases to production:

  • 2014 – around 30
  • 2015 – over 620
  • 2016 – 7,000
  • 2017 – 12,000
  • 2018 – 15,000

 

We have stopped focusing on this metric now as our product and development teams have really got the hang of shipping software to users. Our focus now is to get much better at the commercialisation and adoption of the products we are building.

 

What are we doing?

Our group are building the next generation digital platform for Global Markets in HSBC. Our product is delivered to external users and to Sales users in over 40 countries. We work with all the other asset classes in the bank to deliver pre-trade, trade and post-trade functionality to our users. We hope to make the lives of our Sales people much better by improving their experience on the desktop allowing them to spend more time building relationships and advising our customers. Whilst doing this we are changing the bank in many ways:

* We are dealing with lots of legacy systems in the bank, we are strangling some of these and exposing their functionality through APIs

We have a lot of tech debt in our own systems, and we are iterating it all of the time, improving the estate whilst delivering business value

* In order to move at pace across multiple teams we are breaking down monolithic architectures to smaller services with well bounded business contexts

* We are pushing to change how development teams work with other groups in the bank such as infrastructure, security, business risk. We are helping to drive the banks’ wider DevOps agenda and breaking down the silos that have become so prevalent over the last decade

* We help other teams to move faster, by showing then them simple techniques they can implement immediately to move towards continuous delivery

* We are delivery focused, and out of the 200 people in the department 80% are in development roles. Our programme and project management function is lean.

 

How are we doing it?

 

We are agile in its truest sense. We have a vision, we always do the smallest possible thing and iterate on theback of feedback. We are product driven, not project driven.

We relentlessly focus on getting working software in to the hands of users. We are changing everything we do all the time to minimise waste and to get faster.

Our relationship with the business is unbelievable; we operate as a single team and there are no barriers between us. We take pride in the quality of the software we deliver to our users, we are disciplined and move at pace with repeatability, safety and control. We don't just talk, we do.

 

What are we looking for?

 

We need your help to continue improving and grow, and that's what is why we are hiring.

We are not perfect… perfection would stand in the way of progress. We are looking for all sorts of people in our teams, but our focus right now is developers at all levels, from graduates to experts in their field.

In particular, we’re looking for developers who are happy to roll up their sleeves and get stuff done.

If there is something in the way of us getting working software into the hands of our users, we step in and get it moving – whether that means doing some analysis, coding, testing or releasing. Everyone in our team does production support on rotation for a day per month, and everyone also releases code to production.

We value specialism but we don't have fixed roles - our firm belief is that everyone must contribute to software in production.

We are looking for people who are flexible in their approach and who are happy to try new things and experiment and be comfortable in throwing experiments away to start again if they don’t work.

We are looking for people that enjoy technology and are happy to play. Some of the people that we are looking for will have played with Puppet, Docker, Clojure, Rust, Haskell, InfluxDB, Go... we don't use all of these right now but we value new points of view being put across all the time.

You don't need to have prior experience working for an investment bank. In fact, we'd love to hear from more people working outside banking to see if they can bring a twist to what we do and help us grow our culture


!*!

Essential Technical Skills

We expect the candidate to have the following skills:

  • Ability to lead teams that are geographically dispersed o Must be confident to code and release code to production
  • Must be confident in working with at least 2 programming languages
  • Flexibility to work on anything that we have – some of our stuff is Java, Javascript, Clojure, Python etc. You might not be expert, but we still expect you to try and learn to get the job done.
  • Demonstrable experience of Continuous Delivery software development methods, including TDD and automated testing (including non-functional testing).
  • Experience of working in unix and windows environments is essential. o Experience of REST services is advantageous.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Primary Location !*!

Essential Technical Skills

We expect the candidate to have the following skills:

  • Ability to lead teams that are geographically dispersed o Must be confident to code and release code to production
  • Must be confident in working with at least 2 programming languages
  • Flexibility to work on anything that we have – some of our stuff is Java, Javascript, Clojure, Python etc. You might not be expert, but we still expect you to try and learn to get the job done.
  • Demonstrable experience of Continuous Delivery software development methods, including TDD and automated testing (including non-functional testing).
  • Experience of working in unix and windows environments is essential. o Experience of REST services is advantageous.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Schedule North America-United States-New York-New York
Unposting Date 

Industry

  • Banking / Finance
Posted: 2021-06-11 Expires: 2021-07-12

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

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Technical Delivery Manager - 0000FTC5

HSBC Bank USA
New York, United States

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