At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our  New York, New York office.

A Trust Relationship Manager Administers a portfolio of most complex trust or estate account relationships within a specific trust business in compliance with pertinent documentation and/or customer direction, Company policies and external regulations.  Develops and expands account relationships.  Provides high quality service to customers.

About Us

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Required Skills

Here’s what you might expect on a typical day:

• Administer a portfolio of most complex trust or estate account relationships within a specific trust business (Personal, Employee Benefit or Issuer Services) in accordance with controlling documentation and/or customer direction, Company policies and external regulations.  May monitor and collect receivables, as well as invest funds.
• Expand customer account relationships through the sale and/or referral of additional products and services to increase fee-based income; cross-sell other Company products and provide referrals to other areas of the Company as appropriate.  Develop new profitable current and future fee relationships through a network of referral sources.
• Communicate and meet with customers on a pro-active basis and respond to their inquiries in a timely and accurate manner according to established quality service standards.
• Ensure completeness and compliance of underlying documentation on new and existing relationships to protect Company and customer interests.  Work with counsel and management as required to negotiate agreement provisions.
• Provide guidance and training to less experienced personnel and may manage one or more administrators.  May serve on and participate in action groups and committees as assigned.
• Support the Company's Diversity programs.  Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year-end performance assessments.