7 days old

United States Payments Operations Support - 0000FT4H

New York, United States
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  • Job Code
    834467

United States Payments Operations Support - 0000FT4H
Description

!*!

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.

 

The Payment Services lead role is accountable to support the operational functions for electronic payment schemes (Wires, ACH, RTP) while liaising with critical partners across the organization to deliver HSBC’s strategic vision. This role requires knowledge of US Payments including Financial Markets Utilities (FMUs) utilized such as FEDwire, CHIPS, EPN, and RTP, as well as an understanding of the assoicated products.

The role will hold most or all of these responsibilities:

  • Management of daily workflow of both onshore and offshore teams; including but not limited to: overseeing BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to Payment Services
  • Identifying efficiencies, ensuring adequate coverage and serving as a Subject Matter Expert
  • Expected to lead/participate in projects and testing
  • Ability to drive and provide a positive workplace environment
  • Assist with the development of the staff by providing feedback, coaching and support as well as providing input into performance reviews
  • Must be able to multi-tasks and manage the teams work in order to meet SLAs and regulatory deadlines, as well as completing critical adhoc requests
  • Candidate should have strong analytic skills and be able to work with the manager and staff to resolve issues in a timely manner; this include identifying risks and/or problems and their solutions
  • Must be able to effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies and enhancing client journeys
  • Managing departmental cash breaks and analysis of internal accounts to identify potential risk items

!*!

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

  • Banking and Payment knowledge pertaining to the electronic payment schemes (Wires, ACH, RTP – Faster Payments)
  • Understanding in the Payment Industry initiatives including but not limited to SWIFT GPI, ISO20022, NACHA Requirements, FedNow, etc.
  • Familiarity with lean/six sigma/Operational Excellence methodologies and involvement of embedding tools to partners and processes
  • Self-motivated and strong time management and organizational skills with excellent interpersonal, verbal/presentation and written communication skills
  • Problem solving and risk management experience with strong computer and software skills
  • Flexibility in work hours

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Primary Location !*!

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

  • Banking and Payment knowledge pertaining to the electronic payment schemes (Wires, ACH, RTP – Faster Payments)
  • Understanding in the Payment Industry initiatives including but not limited to SWIFT GPI, ISO20022, NACHA Requirements, FedNow, etc.
  • Familiarity with lean/six sigma/Operational Excellence methodologies and involvement of embedding tools to partners and processes
  • Self-motivated and strong time management and organizational skills with excellent interpersonal, verbal/presentation and written communication skills
  • Problem solving and risk management experience with strong computer and software skills
  • Flexibility in work hours

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Schedule North America-United States-New York-Buffalo
Unposting Date 

Industry

  • Banking / Finance
Posted: 2021-06-07 Expires: 2021-07-08

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

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United States Payments Operations Support - 0000FT4H

HSBC Bank USA
New York, United States

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